ReeWii®️ Mattresses

Our mattresses are built to order and shipped compressed and rolled, so they are easy to carry through narrow hallways and stairwells. This page explains what to expect on delivery, how to look after your mattress, and what our warranty covers.

Delivery & Unboxing

• Mattresses ship compressed in a sealed carton. Move the carton to the room where the mattress will be used, then cut the outer wrap and let the mattress unroll on the frame.
• Full expansion takes 24–72 hours. Corners and edges may look slightly compressed on the first night — this is normal and settles with use.
• A light odour is normal on a newly opened mattress. Air the room for a few hours; it dissipates within a few days.
• Never leave a mattress compressed in its carton for longer than 30 days.

Care

• Use a mattress protector from day one. Liquid damage and stains are not covered by the warranty.
• Rotate the mattress head-to-foot every three months for even wear. Our mattresses are not designed to be flipped.
• Vacuum the surface monthly with an upholstery attachment. Spot clean with mild soap and cool water, and blot rather than rub.
• Use a solid foundation, a slatted base with gaps no wider than 3" (7.5 cm), or a platform bed. An unsupportive base will void the warranty.

Warranty

Every ReeWii mattress carries a 10-year limited warranty against manufacturing defects from the original date of purchase. It is non-transferable and applies to the original purchaser only.

What is covered

• A visible indentation greater than 1" (2.5 cm) that is not caused by an improper or unsupportive base
• Physical flaws in the foam, or in the cover including seams and zip assembly, that cause the mattress to fail under normal use

What is not covered

• The normal softening of foam over time, or a change in personal comfort preference
• Burns, cuts, tears, liquid damage, stains or soiling
• Damage caused by an improper bed frame, foundation, platform bed or adjustable base
• Transportation or shipping costs associated with a repair or replacement

Returns

Mattresses follow our standard 14-day return and exchange window. Keep the original carton until you are sure the mattress is right for you — it makes collection much easier. See Returns & Exchanges for the full policy.