Welcome to Our Help Center

The ReeWii Help Center is the single place to check how we handle shipping, returns, payment, product information, swatches, and trade orders. Each topic has its own page, and every page answers the questions customers ask most often.

Email sale@reewii.com or call (+1) 213-556-7756. Our team is available Monday to Sunday, 8:30am–10:30pm PT. ReeWii Pro trade support operates Monday to Friday, 8am–5pm PT.

Our customer service team is available Monday to Sunday, 8:30am–10:30pm PT. Trade account support runs Monday to Friday, 8am–5pm PT.

ReeWii's service address is 4388 Shirley Avenue, El Monte, CA 91731, USA, and our team supports customers throughout the United States.

30 days from the date of delivery for most items, in as-new condition and original packaging. Your first exchange ships free. See Returns & Exchanges.

Courier items normally arrive 3–7 business days after dispatch, following 1–3 business days of processing. Larger furniture is scheduled by a local delivery partner who contacts you to book an appointment. See Shipping & Delivery.

Yes, swatches are free. Request them from the Swatches page to check colour and texture in your own lighting before you order.