Shipping policy

Last updated: October 26, 2026

Order Processing

  • Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
  • You will receive a confirmation email when your order is placed, and a further email with tracking details once it ships.

Delivery Times

  • Standard delivery usually takes 3-7 business days after dispatch.
  • Typical total time from order to delivery is therefore around 4-10 business days.
  • Large furniture may take longer. Where a delivery appointment is required, the carrier will contact you to arrange a suitable time.

Shipping Costs

  • Standard shipping: $8.00 per order.
  • Free standard shipping on orders of $40 or more.
  • Shipping charges are calculated and displayed at checkout before you pay.

Where We Deliver

  • We currently deliver within the United States.
  • Some remote locations may need extra transit time. If your address is affected, we will contact you.

Large Items and White Glove Delivery

  • Bulky furniture may ship by freight carrier with a scheduled delivery appointment.
  • Where White Glove Delivery is available, our team will carry the item to the room of your choice, assemble it where applicable, and remove the packaging.
  • Delivery partners cannot carry out anything that permanently alters your home, such as wall attachments or anti-tip hardware.

Tracking Your Order

Once your order ships we email you a tracking number and a link. Tracking information can take up to 48 hours to become active after dispatch.

Split Shipments

If your order contains several items, they may ship separately and arrive on different days. You will receive tracking details for each shipment.

Before You Order: Will It Fit?

Please measure both the intended room and the route in - doorways, hallways, internal doors, stairways including any turn, and lifts - before ordering. Product and boxed dimensions are listed on every product page. Measuring first avoids the most common cause of a failed furniture delivery.

Incorrect Addresses

Please check your shipping address carefully at checkout. If you need to change it, contact us as soon as possible; once an order has shipped, address changes may no longer be possible.

Lost, Delayed or Damaged Deliveries

  • If tracking has not updated for several days, contact us and we will investigate with the carrier.
  • If a parcel arrives visibly damaged, photograph the packaging and contents before unpacking fully, and contact us immediately with your order number.
  • If your delivery is marked as delivered but you cannot find it, contact us and we will help you raise a claim with the carrier.

Taxes and Duties

Orders delivered within the United States are not subject to customs duties. Sales tax is calculated at checkout based on your delivery address.

Questions

 

Email sale@reewii.com or call (+1) 213-556-7756.