Refund & Return Policy

Last updated: October 26, 2026

Our 30-day Return Promise

We want you to love every piece you order from ReeWii. If something is not right, you can return or exchange most items within 30 days of delivery.

Return Window

  • The 30-day window starts on the day your order is delivered.
  • Please contact us within this window before sending anything back, so we can confirm eligibility and give you return instructions.
  • Items returned without contacting us first may not be accepted.

Condition of Returned Items

  • Items must be unused and, where applicable, unassembled, in the condition you received them.
  • All original packaging, hardware, fittings, manuals and accessories must be included.
  • We recommend keeping the original packaging until you are certain you are keeping the item, as this makes any return far easier.

How to Start a Return

  1. Email sale@reewii.com with your order number and the reason for the return.
  2. We will confirm whether the item is eligible and send you return instructions.
  3. Repack the item securely, including every original component.
  4. Send the item back following the instructions we provide.

Refunds

  • Once your return is received and inspected, we will notify you of the outcome.
  • Approved refunds are issued to your original payment method.
  • We issue refunds to your original payment method within 5 business days after we receive your return. Your bank or card issuer may need a little additional time to post the funds to your account.
  • Original shipping charges are refunded where the item was faulty, damaged in transit, or not what you ordered.

Return Shipping Costs

  • If the item is faulty, damaged in transit, or incorrect, we cover the cost of return shipping.
  • For all other returns (for example a change of mind), the cost of return shipping is your responsibility.

Damaged, Faulty or Missing Items

Please photograph the damage and the packaging as soon as you notice it, and email us at sale@reewii.com. We will arrange replacement parts, a repair, or a full replacement at no cost to you. If an item is missing from your delivery, check your packing slip and tracking first, as split shipments sometimes arrive on different days, then contact us and we will investigate.

Exchanges

If you would prefer a different item, colour or size, contact us within the 30-day window. We will confirm availability and arrange the exchange.

Items That Cannot Be Returned

  • Gift cards.
  • Items that have been assembled, modified, or used.
  • Items damaged after delivery through misuse, accident, or normal wear and tear.
  • Clearance items clearly marked as final sale at the time of purchase.
  • Made-to-order or personalised items, where this is stated on the product page.

Order Cancellations

You may cancel an order before it has been processed for dispatch, and we will refund you in full. Once an order has shipped, please follow the returns process above.

Manufacturer's Warranty

Every ReeWii piece carries a one-year manufacturer's warranty from the date of delivery, covering defects in materials and workmanship under normal domestic use. The warranty is non-transferable and does not cover damage caused by negligence, misuse, accident or modification. It applies in addition to, and does not replace, your 30-day return rights.

Questions

Email sale@reewii.com or call (+1) 213-556-7756. We are happy to help.